FAQ
General Questions
Q: What types of art products does Bella Frye offer?
A: We offer a wide range of art products, including framed canvas art, framed prints, and unframed prints. All are crafted with the highest quality materials and attention to detail.
Q: Do you offer customization options for your art?
A: Yes! Many of our products can be personalized. Please check individual product listings for customization options.
Q: Where is your art made?
A: All designs are created and processed in our studio, ensuring top-notch quality and care.
Shipping and Delivery
Q: Do you offer worldwide shipping?
A: Yes, we ship worldwide to most countries. Shipping rates and delivery times vary based on location.
Q: What shipping carriers do you use?
A: We use UPS, FedEx, and USPS to ensure fast and reliable delivery.
Q: How quickly will my order ship?
A: We offer next-day service for shipping. Orders placed before 2 PM (Pacific Time) are typically processed and shipped the next business day.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
Q: What should I do if my package arrives damaged?
A: If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photos of the damage, and we will assist you promptly.
Returns and Exchanges
Q: Do you accept returns or exchanges?
A: Yes, we accept returns and exchanges within 14 days of delivery. The item must be in its original condition. Please note that customized or personalized items are not eligible for return unless they arrive damaged or defective.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order details. We will provide instructions on how to proceed.
Payment and Pricing
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.
Q: Are there any additional fees for international orders?
A: International orders may be subject to customs duties or taxes, depending on your country’s regulations. These fees are the responsibility of the customer.
Customer Support
Q: How can I contact Bella Frye for additional questions?
A: You can reach our customer service team by using the contact form on our website. We’re here to help!
Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday, 9 AM to 5 PM (Pacific Time).
Special Services
Q: Do you offer expedited shipping?
A: Yes, expedited shipping options are available at checkout. Choose the method that best suits your needs.
Q: Can I purchase a gift card?
A: Yes, we offer digital gift cards, perfect for gifting art to friends and loved ones.
Q: Do you offer bulk or corporate orders?
A: Yes, we can accommodate bulk or corporate orders. Please contact us directly for pricing and details.
Feel free to reach out if you have any additional questions! We’re dedicated to making your experience with Bella Frye seamless and enjoyable.